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Welcome to a new feature of our blog – How-To Tuesdays!
Once a week, we’re dedicating some space to resolving some specific frequently asked questions (in addition to the answers you can find in our FAQ). We’ve got our own list going – if you have a question you’d like us to explore, please leave a comment or send us an e-mail.
This week’s question concerns a service we’re proud to offer, and one that our clients are very interested in…
How do I arrange a telephone interpretation session?
Here’s what you have to do – give us a call!
When you need the assistance of a professional interpreter, yet you also need to stay within a tight budget, telephone interpretation can be a lifesaver. Our telephone interpretation service affords you the same level of quality we insist upon in all of our services, without the added expenses of in-person interpretation, all in the security of your own office.
If you’ve decided that your business would benefit from telephone interpretation, making the arrangements really is as simple as calling us and talking about it. Let us know you’re ready, and we’ll manage the rest.
First, we’ll handle the set-up of your proprietary telephone interpretation number. This should be ready within 24 hours of your request.
Next, we’ll inform you of your new number and your personal customer code… and you’re ready to go.
Time for interpretation? Call your number, and enter your customer code when prompted. Now the operator will need some information from you:
– the language in which you need service
– your name, address and company name, for billing purposes
– how many parties will be connected to the call
Once these questions are answered, you’ll be connected with your interpreter in seconds, 24 hours a day, 7 days a week, 365 days a year. And when the session is over, you’ll only be billed for the minutes spent interpreting, not the time spent on hold. Don’t expect to spend much time on hold, though – you’ll be connected to a Spanish interpreter in less than 12 seconds, and an interpreter in any other language in less than 20. Telephone interpretation isn’t the solution in every case, but if your interpretation needs come with urgency and little advance notice, it may be just the solution for you. Contact us at 770-850-1205 and start the set-up today.
